Customers are always-on and they've got high expectations you will be too: almost half (42%) expect you to respond on social media within the hour. Responsiveness (or lack of it) strongly impacts customer experience, and negative experience is a fast track to people (and dollars) walking out your door and into someone else's.
Delivering a cracking customer experience is the only way to future proof your business.
Happy Birthday to the best CEO, leader, mentor and friend any team member could ask for. Since day one (2010), Dr. Mike has put the team first above all else. His leadership, integrity, humor and wisdom is firmly planted into the #culture of the company he co-founded. We are all so grateful for you @seattlebourbs . Cheers to another great year! - Sean